Why More SMEs Are Treating Freight as a Digital Problem
Small businesses that grow fast tend to hit a freight problem before they recognize it as one. The first sign is usually a run of customer complaints about delivery timing, not enough to trigger a crisis individually but persistent enough to start eroding service reputation over months. By the time the pattern becomes obvious, either the business has fixed something in the way it ships, or it has lost customers who quietly stopped returning and never said why.… Read more